Ford Kuga

 Service Manual

Automatic Transmission/Transaxle » Transmission Description (Overview)
Knowing and Understanding Customer Concerns

Knowing and understanding customer concerns is necessary in order to perform diagnosis.

First of all, ask the customer under which operating conditions the problem occurs. If possible, try to reproduce the concern by road testing the vehicle with the customer.

You should be familiar with the following operating conditions:

Engine operating state

• Cold, warm-up phase, or at operating temperature

Ambient temperature

• Below 0 C (32 F), 0 to 20 C (32 to 68 F), or above 20 C (68 F)

Road conditions

• Good, poor, or off-road

Vehicle load status

• Unloaded, loaded, or fully loaded

Transaxle status in manual mode

• Upshift, downshift, overrun or acceleration

Components of the AW55 automatic transaxle

Transaxle cooling

External shift mechanism

Components of the electronic control

Knowing and Understanding Customer Concerns

Testing Possible Causes of Transmission Control Faults

Visual inspection

Towing the vehicle

Push-starting the Vehicle

Selector Lever Emergency Release

Transmission Fluid Level Check

Changing the Transmission Fluid

Diagnosis with IDS

Programming the 'N' position of the TR sensor

Resetting the values learned by the TCM