Toyota
Ford Kuga
 Service Manual
Automatic Transmission/Transaxle » Transmission Description (Overview)
Knowing and Understanding Customer Concerns

Knowing and understanding customer concerns is necessary in order to perform diagnosis.

First of all, ask the customer under which operating conditions the problem occurs. If possible, try to reproduce the concern by road testing the vehicle with the customer.

You should be familiar with the following operating conditions:

Engine operating state

  • Cold, warm-up phase, or at operating temperature

Ambient temperature

  • Below 0 C (32 F), 0 to 20 C (32 to 68 F), or above 20 C (68 F)

Road conditions

  • Good, poor, or off-road

Vehicle load status

  • Unloaded, loaded, or fully loaded

Transaxle status in manual mode

  • Upshift, downshift, overrun or acceleration

    More about «Transmission Description (Overview)»:

    Components of the AW55 automatic transaxle

    Transaxle cooling

    External shift mechanism

    Components of the electronic control

    Knowing and Understanding Customer Concerns

    Testing Possible Causes of Transmission Control Faults

    Visual inspection

    Towing the vehicle

    Push-starting the Vehicle

    Selector Lever Emergency Release

    Transmission Fluid Level Check

    Changing the Transmission Fluid

    Diagnosis with IDS

    Programming the 'N' position of the TR sensor

    Resetting the values learned by the TCM

    Ford Kuga Service Manual / Automatic Transmission/Transaxle / Transmission Description (Overview) / Knowing and Understanding Customer Concerns

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